How Emotionally Intelligent People Express Anger/Frustration

28/09/2017

Anger Woman

Most of us don’t like confrontation and will avoid it where possible. However, it’s a fact of life that we can’t run away from it forever. There are times we have to assert ourselves, our boundaries and our needs and others will want to do the same with us.

There are a vast number of unpleasant ways in which we can express anger and frustration, but it’s guaranteed that they will almost, always be unproductive and ineffective. The unhealthy negative emotion of anger is also exhausting. We might think we feel good during a 60 second rant at another person, but one things for sure, once we have calmed down, we always end up feeling bad about ourselves.

Greater Emotional Intelligence Gets You The Results You Actually Want.

Anger – both direct or passive- is meant to communicate something we deem important. However, it tends to have the opposite effect by driving people away. So when what you really want is to connect and be heard, the end result is often the opposite and you can end up destroying your relationships. Any form of aggression is the biggest obstacle to emotionally intelligent communication.

People often think passive-aggressive communication is somehow better or “nicer” – it’s not. In fact, it might actually be worse. The French have an expression for passive aggression: sous-entendu – which means “what is understood underneath.” In other words, you’re saying one thing (that on the surface sounds quite innocent) but you actually mean something quite different (which can be quite vicious). Unfortunately, passive aggression is what many people resort to.

Research shows that a hostile communication style will drive people away: whether you’re aggressive or passive aggressive, people will react negatively to you. They will feel uncomfortable, they won’t understand what is going on and they’ll want to get away from you.

Here’s What To Do Instead

Take responsibility for how you respond to situations and any feelings they make evoke in you.  When we feel angry, it’s all we can think about. If you are feeling angry, take a breath and think things through. Although you might feel desperate to deliver the reasons behind your frustration, your message will not be delivered effectively. When another person is on the receiving end of an angry outburst, all they hear is anger, not what that person is actually saying.

Understand your negative emotions. Are you really angry? Or are you perhaps hurt or jealous instead and lashing out? Sometimes, we think we’re frustrated with a person or a situation, but the truth is, we’re actually feeling pain or the threat of rejection. It takes courage and honesty to take responsibility for the real reasons behind your negative frustrations.

Are you basing your anger on fact or interpretation? It’s easy to jump to conclusions based on feeling surrounding what we believe something to be rather than what is actually is. There’s a useful saying ‘just because we feel bad doesn’t necessarily mean it is bad’. Take the time to find out if your interpretation of a situation that frustrates you is factually true. Or has someone unwittingly fallen short of your expectations/moral code and you’re misplacing blame?  Remember, they are your expectations only and it’s too easy to blame somebody else for how we feel.

Put yourself in someone else’s shoes. Focusing on why you’re angry or frustrated keeps you focused on yourself. Research shows that negative emotions make us self-centred, which means there is no room for another person’s perspective, because you’re so locked in your own view of things. Putting yourself in somebody else’s shoes enables you to think through why the other person might be saying a certain thing or acting a certain way. Instead instantly confronting them, just ask them with why they said what they said or did what they did, so you know their exact intentions. The vast majority of people don’t go out of their way to purposefully anger or hurt someone. Sometimes it happens accidentally, but more often than not, the reasons behind someone else’s actions, are about them only, and not about anyone else. By taking the time to understand, without immediately attributing blame, goes a long way in easing any negative emotions you might be experiencing.

Demonstrate compassion. When you take the time to understand another person’s point of view instead of immediately assuming the worst, you are actually inviting effective communication. You are showing respect and consideration for another person’s right to think, feel and act in a certain way. This is important in any communication with other people, but it is especially important in our romantic relationships, because it will develop a deeper relationship based on understanding, respect, compassion and empathy. If you approach someone with aggression; they will feel defensive and angry in return. On the other hand, if you approach the other person with respect and are prepared to listen to their perspective, then they will be more prepared to hear yours in return.

Communicate Skilfully. Share your perspective by using the word “I” and talking about how you feel. Try never to start a conversation with ‘you make me feel’ because in general that come across as a criticism of the other person. However, don’t just talk about your perspective, ask the other person to share their perspective and engage with it sincerely. Show interest in their view and where there are difference and explore together how you can come to a compromise going forward.

 

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Sian is a professional and qualified Cognitive Behavioural Therapist with two practises in Kent. She will work with you to help overcome your issues in a relaxed and comfortable environment.

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